SERVICE AND ASSISTANCE
"A machine STA is forever"
Retrofitting and Update
STA designs and produces machines based on a monobloc architecture, with a modular approach. As a result, they can be easily fitted to the client’s specific requirements, while still being reconfigurable on the basis of different production needs.
Thanks to the monobloc construction, all the latest generation machine improvements can be deployed even on the older systems. This means the plants are both extremely flexible and can boast a long service life.
A STA machine can practically last forever.
Assistance and Aftersales
The company’s experience, in its more than 30 years of business, allows it to assist its customers from the preliminary stages of designing a new line, up to the fitting and the start of production. STA guarantees its support to the customer on different levels: it shares an important know-how with the roasters witch which it works, on such issues as the quality control of the product, both entering and exiting the plant, and the management of the different roasting stages, explaining concepts such as the scalability of the roasting principles and energy optimization. When a client chooses STA, it isn’t just deciding to equip itself with state of the art plants and technology, it can also take advantage of a staff with a deep knowledge of the coffee industry, always capable of effectively answering every need, whether technical or otherwise.
STA has been also a pioneer in the development of remote control and support systems.
Today, the company is employing more advanced systems, which allow for an even quicker intervention by the company’s engineers through a simple Internet connection. As a result, the customer is always in contact with STA and, if needed, can immediately take advantage of the qualified staff’s know-how and experience.