Assistance and Aftersales
The experience accumulated by the company in more than thirty years of activity allows STA to support its customers starting from the preliminary phases of the line design up to the set up and the start up of the production. STA guarantees the support to the customer on several levels, transmitting to the roasting plants with which it works an important know-how on aspects such as the quality control of the product, both incoming and outgoing, and in the management of the various roasting phases, embracing aspects such as the scalability of the roasting principles and the optimization of energy resources. Those who choose STA do not only choose to equip themselves with technologically advanced plants, but can also avail themselves of a staff with in-depth competences in the coffee sector, able to respond effectively to different types of needs, technical or not.
STA has also been a forerunner in the development of systems for remote control and assistance.
Today, the company employs even more advanced systems, which allow the company’s technicians to intervene in a faster way, through a simple internet connection. In this way, the customer is in constant contact with STA and, in case of necessity, he can immediately avail himself of the competences of the specialized personnel.
STA Impianti Srl from June 2020 will have an assistance center also in Scotland and USA.
We are ready to provide immediate assistance to our customers even from far away.